Return & Refund Policy
Refunds & Returns Policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
1) What is the deadline to apply for a return?
You must apply within 30 days of receiving the item(s). To return items, you must keep them in perfect condition, without using or removing the labels and the original packaging.
2) Who pays for the shipping costs when making the return?
a. If you received an incorrect or damaged product, please contact customer service immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised. For the return under this condition we will pay the return shipping fee.
If you are returning multiple items, please return them together to enjoy Free Return on all items. If you return the goods one by one, you may need to pay an additional shipping fee.
b. If the product is in good condition, but you don't like it and want to return it back, the postage needs to be borne by you.
3) How long does it take to be refunded in full?
A full refund will be given once we have received your package and confirmed that the conditions for reimbursement have been met. The sooner you return the item(s), the sooner you will get your refund!
4) How do you deliver/deposit the refund?
Your refund will be returned using the same method used for the original payment of the purchase.
1、If you did not receive the product within the guaranteed time (30 days not including 2-5 day processing) you can request a refund or a reshipment.
2、If you received the wrong item you can request a refund or a reshipment.
3、If your address is wrong, we will not be able to refund it.
4、If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
If you receive the wrong product, we offer a free exchange.
If you have any questions, please contact us in time, firstname.lastname@example.org
Company Name: MoreFavor Co.,Ltd (Chinese company)
Address: Room 305, Building 4, Huafa Science and Technology Park, Shushan District, Hefei, Anhui Province, China
Phone: +86 0551 62655510
Contact Department: Customer Service Department